Primarily Research
This step includes understanding the needs of the project team, identifying the target audience, and gathering any other requirements of the solution.
Users
The UX consultant will help you map out the customer journey by collecting information from interviews with customers, surveys on your website, etc.
Structure
When first starting a project, the consultant will create outlines, wireframes, and site maps to communicate with developers and other stakeholders as they finalize their solution that fits the user’s needs.
Branding
You need to coordinate with the marketing team so they will make sure all your resources are consistent. This prevents developers, designers, and customers from missing any of your messages.